In the event of your party needing to cancel, the following conditions will apply:
The Booking Deposit is Non-Refundable after 48 Hours from when paid.
In event of cancellation by the guest, the owners MAY provide the guest with a whole or partial non-refundable credit to use for another booking at another time, at the sole discretion of the owners. In rare cases, a whole or partial refund of the Booking Deposit MAY be provided, at the sole discretion of the owners.
Any cancellation (in whole or in part) after 8 weeks prior to the Arrival Date will regrettably result in loss of the entire booking fee/rental charges (not including the security deposit).
It is the responsibility of the signatory to ensure that a confirmed cancellation letter reaches the owner. E-mail cancellations are not acceptable unless or until the guest receives a return email acknowledging the cancellation. If a return email is not received, please call to ensure that your notice has been received. The cancellation takes effect only upon the sending of a return email acknowledging the cancellation has been received.
Failure to pay the final balance by the due date (8 weeks prior to arrival) may result in loss of the booking and any moneys paid. If we do not receive the final payment we will endeavour to contact the guest, but if no payment or communication from the guest is received, we reserve the right to cancel the booking and recover from the guest any balance owing.
If you do have a problem, PLEASE contact us as soon as possible to discuss the matter.
We strongly recommend that all guests take out adequate holiday, injury, medical and cancellation Insurance Coverage at the time of booking.
Cardholder Agreement: I have read, understand, and agree to the above terms and policies. I agree to pay the indicated charges according to my credit card agreement.
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